How long does delivery usually take?

Most orders arrive within 7 to 14 business days. Timing can vary slightly depending on the item, destination, and the supplier route attached to that product.

Will everything in my order arrive together?

Sometimes yes, but mixed baskets can also arrive in separate parcels if items are fulfilled through different supplier routes. Tracking is shared so the delivery stays easy to follow.

When do I receive tracking?

Tracking is emailed as soon as the parcel is in transit. If you have not seen an update after a few working days, support can check the latest status for you.

Can I ask about timing before I order?

Yes. If you are ordering for a deadline or comparing a few options, contact support before checkout and we can clarify the most realistic delivery window.

Delivery - Gebenco

Support

Delivery options

Clear delivery choices, timing windows, and what you can expect after checkout.

Standard delivery

Usually arrives within 7-14 business days. Ideal when you are planning ahead.

£4.95

Carbon-neutral

Express delivery

Usually arrives within 3-5 business days for moments when timing matters more closely.

£8.95

Free delivery over £50

Standard timing, with the delivery cost removed once your basket reaches the threshold.

Free

Carbon-neutral

Tracking included

You will receive a dispatch email with tracking details as soon as the order leaves us.

Included

Support

Frequently asked questions

The answers we reach for most often when a delivery is on the way.

When will my order be dispatched?

Orders are normally processed within 1-2 business days, then you will receive a shipping email with tracking once the parcel leaves us.

How long does standard delivery take?

Standard delivery usually arrives within 7-14 business days, depending on the destination and the item ordered.

Is delivery carbon-neutral?

Where relevant, delivery is fulfilled through a carbon-neutral service so the journey from us to you stays more considered.

How do I track my parcel?

Once the order is dispatched, use the tracking link in your shipping email. If it has not arrived after three business days, contact us with your order number.

Do you ship internationally?

International delivery is reviewed on a case-by-case basis. Contact us before ordering and we will confirm what is possible for your destination.

What if my parcel arrives damaged?