How long do I have to request a return?

You can request a return within 30 days of delivery. Items should be unused and returned in their original packaging so they can be assessed properly.

What if my item arrives damaged or not as expected?

Contact support as soon as you can with your order number and a couple of clear photos. That helps us confirm the issue quickly and give you the right next step.

How are refunds processed?

Once the return has been reviewed and approved, the refund is issued back to the original payment method. Timing after approval can vary slightly by bank or card provider.

Do I need to contact support before sending anything back?

Yes. Start with support first so you receive the right return instructions for your order instead of sending a parcel to the wrong place.

Returns - Gebenco

Support

Returns process

Four calm steps that keep the return clear from the first email to the refund.

Check the window

You have 30 days from delivery to send an item back for a refund or exchange.

Contact us first

Email your order number and reason for return so we can confirm the next step before you post anything back.

Pack it carefully

Use the original packaging where possible and make sure the item remains in unused condition.

Receive your refund

Once we receive and inspect the return, refunds are processed within 5-7 business days.

Support

Frequently asked questions

The most common questions about timing, postage, exchanges, and refunds.

How long do I have to return something?

You have 30 days from delivery to return an item for a refund or exchange.

Who pays return postage?

If you are returning because you changed your mind, return postage is normally your responsibility. If the item is damaged or incorrect, we cover the cost.

How long do refunds take?

Once the return is received and inspected, refunds are issued within 5-7 business days to the original payment method.

What if my item is damaged on arrival?

Contact us within 48 hours with photos and your order number. We will arrange a replacement or refund at no additional cost.

Can I exchange an item?

Yes. Contact us with the item you would like to exchange and we will help arrange the next step.

Are original shipping costs refunded?

Original shipping costs are non-refundable unless the item was damaged or we made an error.