Returns should feel straightforward. If something is not right for your space, you can request a return within 30 days of delivery for unused items in their original packaging.
If an item arrives damaged, incomplete, or not as expected, contact support first with your order number and a couple of clear photos. That helps us confirm the issue quickly and guide you to the right next step.
How returns work
- Contact support with your order number.
- Explain the issue clearly and include photos if the item arrived damaged.
- Wait for the return instructions before sending anything back.
Refund timing
Once the return has been reviewed and approved, the refund is issued back to the original payment method. Banking timelines can vary slightly after approval.
Need help first?
If you are unsure whether your order is eligible for a return, start with support. It is the quickest way to avoid delays and receive the right instructions for your order.