# Privacy Policy
**Effective Date:** 2026-03-28
**Last Updated:** 2026-03-28
## 1. Introduction
Gebenco (“we,” “us,” “our,” or “Company”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website (the “Site”) and use our services (the “Services”).
Please read this Privacy Policy carefully. By accessing or using Gebenco’s Services, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy. If you do not agree with our practices, please do not use our Services.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by posting the revised policy on our website and updating the “Last Updated” date. Your continued use of our Services following any changes constitutes your acceptance of the updated Privacy Policy.
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## 2. Information We Collect
### A. Information You Provide Directly
**Account Registration:**
When you create an account, we collect information such as:
– Full name
– Email address
– Phone number
– Password (encrypted)
– Billing and shipping address
– Payment information (processed securely by third-party providers)
**Orders and Transactions:**
When you make a purchase, we collect:
– Product selections and quantities
– Delivery address
– Order history and preferences
– Payment method details (processed by payment processors, not stored by us)
**Customer Support:**
When you contact our customer support team, we collect:
– Your name, email, and phone number
– The content of your messages and attachments
– Records of our correspondence
**Surveys, Feedback, and Communications:**
If you participate in surveys, provide feedback, or subscribe to our communications, we collect:
– Survey responses
– Feedback and reviews
– Email preferences
– Interaction history with our communications
**Newsletter and Marketing:**
When you opt in to our newsletter or marketing communications, we collect:
– Email address
– Name
– Preferences regarding content types and frequency
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### B. Information Collected Automatically
**Website Usage:**
When you visit our Site, we automatically collect:
– IP address
– Browser type and version
– Operating system
– Pages visited and time spent
– Referring website
– Device identifiers and unique IDs
– Clicks and interactions with page elements
**Cookies and Tracking Technologies:**
We use cookies, web beacons, pixels, and similar tracking technologies to:
– Remember your preferences and account information
– Understand how you use our Site
– Improve your browsing experience
– Track the effectiveness of marketing campaigns
– Prevent fraud and enhance security
You can control cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our Site.
**Third-Party Tracking:**
We allow third-party services (such as Google Analytics, advertising partners, and social media platforms) to place cookies and tracking technologies on our Site. These third parties collect data about your behaviour to serve targeted advertising and analyse site performance.
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### C. Information from Third Parties
**Service Providers:**
We receive information from payment processors, shipping providers, and other service partners necessary to fulfil your orders and provide our Services.
**Social Media:**
If you connect your social media accounts to your Gebenco account, we receive information from those platforms as permitted by their terms and your privacy settings.
**Public Sources:**
We may collect publicly available information about you from public databases, business directories, or other lawful sources to enhance the accuracy of your profile.
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## 3. How We Use Your Information
We use the personal data we collect for the following purposes:
### A. Providing Services
– Processing and fulfilling your orders
– Managing your account
– Providing customer support and addressing inquiries
– Delivering products and services you request
– Handling returns, refunds, and complaints
### B. Communication
– Sending order confirmations, shipping updates, and delivery notifications
– Responding to your customer support requests
– Sending transactional emails (receipts, password resets, etc.)
– Providing customer service
### C. Marketing and Promotions
– Sending marketing emails, newsletters, and promotional offers (only if you have opted in)
– Personalising content and recommendations based on your preferences
– Conducting marketing campaigns and measuring their effectiveness
– Testing new features and services
### D. Improving Our Services
– Analysing how you use our Site and Services
– Conducting market research and customer surveys
– Improving our website functionality, performance, and user experience
– Developing new products and services
### E. Legal and Safety
– Complying with legal obligations and court orders
– Preventing fraud, unauthorised access, and other illegal activities
– Protecting the rights, property, and safety of Gebenco, our customers, and the public
– Enforcing our Terms and Conditions and other agreements
### F. Personalisation
– Remembering your preferences and browsing history
– Creating personalised product recommendations
– Tailoring your experience on our Site
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## 4. Legal Basis for Processing (GDPR)
For users in the European Union and the United Kingdom, we process your personal data based on one or more of the following legal bases:
– **Consent:** You have explicitly consented to the processing
– **Contract:** Processing is necessary to fulfil our contract with you (e.g., order fulfilment)
– **Legal Obligation:** We are required to process your data by applicable law
– **Legitimate Interests:** We have a legitimate business interest that does not override your rights and freedoms
– **Vital Interests:** Processing is necessary to protect your vital interests or those of another person
– **Public Task:** Processing is necessary for a task in the public interest
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## 5. How We Share Your Information
### A. Service Providers
We share your information with trusted third-party service providers who assist us in operating our website, processing transactions, and providing services. These include:
– Payment processors
– Shipping and logistics providers
– Customer support platforms
– Email service providers
– Analytics providers
– Hosting and cloud service providers
All service providers are contractually obligated to protect your data and use it only for the purposes we specify.
### B. Business Transfers
If Gebenco is involved in a merger, acquisition, bankruptcy, or sale of assets, your personal data may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.
### C. Legal Requirements
We may disclose your information if required by law, court order, subpoena, or government request. We will provide notice where permitted by law.
### D. Protection of Rights
We may disclose information when we believe in good faith that disclosure is necessary to:
– Enforce our Terms and Conditions and other agreements
– Protect the safety, rights, and property of Gebenco, our users, or the public
– Prevent or investigate possible wrongdoing
– Detect or prevent fraud or security incidents
### E. Marketing Partners
With your consent, we may share non-identifiable, aggregated data with marketing and advertising partners for the purpose of serving targeted advertisements and understanding market trends.
### F. Public Information
Any information you voluntarily post publicly (such as product reviews or testimonials) may be visible to other users and may be used by Gebenco for marketing purposes.
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## 6. Data Retention
We retain your personal data only as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.
**Retention Periods:**
– **Account Information:** Retained for as long as your account is active. You may request deletion at any time.
– **Transaction Data:** Retained for 7 years for accounting and legal compliance purposes.
– **Marketing Communications:** Retained until you unsubscribe or object.
– **Website Usage Data:** Retained for up to 26 months for analytics purposes.
– **Customer Support Records:** Retained for 3 years to resolve disputes and provide support.
After the applicable retention period, we will securely delete or anonymise your data unless we are required to retain it by law.
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## 7. Your Privacy Rights
Depending on your location, you may have the following rights:
### A. European Union and UK Users (GDPR)
– **Right of Access:** You may request a copy of your personal data we hold.
– **Right to Rectification:** You may correct inaccurate or incomplete information.
– **Right to Erasure:** You may request deletion of your data in certain circumstances (the “right to be forgotten”).
– **Right to Restrict Processing:** You may limit how we use your data.
– **Right to Data Portability:** You may receive your data in a portable format and transfer it to another provider.
– **Right to Object:** You may object to our processing of your data for marketing or other purposes.
– **Right to Withdraw Consent:** You may withdraw consent to processing at any time.
– **Right to Lodge a Complaint:** You may file a complaint with your local Data Protection Authority.
### B. California Residents (CCPA)
– Right to know what personal information is collected, used, and shared
– Right to delete personal information collected
– Right to opt out of the sharing or sale of personal information
– Right to non-discrimination for exercising your privacy rights
### C. Exercising Your Rights
To exercise any of these rights, please contact us at [email protected] with your request. We will respond within 30 days (or as required by applicable law). We may require verification of your identity before fulfilling your request.
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## 8. Your Marketing Preferences
**Email Communications:**
You may opt out of marketing emails by clicking the “Unsubscribe” link in any email we send or by managing your preferences in your account settings. Please note that even if you opt out of marketing communications, we will continue to send transactional emails (order confirmations, shipping updates, etc.).
**Cookie Preferences:**
You can control cookies through your browser settings or by using our cookie preference tool on our website.
**Do Not Track:**
Some browsers include a “Do Not Track” feature. Our website does not currently respond to Do Not Track signals, but you can use other methods to opt out of tracking as described above.
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## 9. Children’s Privacy
Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will delete it immediately.
For users between 13 and 18, we provide additional privacy protections. Parents or guardians may contact us to review, update, or delete information about their minor children.
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## 10. Data Security
We implement industry-standard security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These include:
– SSL/TLS encryption for data in transit
– Secure password hashing and storage
– Regular security audits and penetration testing
– Restricted access to personal data by authorised employees
– Data breach response procedures
However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you use our Services at your own risk. Please notify us immediately if you suspect unauthorised access to your account.
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## 11. International Data Transfers
Gebenco operates primarily in the United Kingdom. If we transfer your personal data to countries outside the UK or EU, we ensure adequate safeguards are in place, such as:
– Standard contractual clauses approved by the UK ICO or European Commission
– Your explicit consent
– Adequacy decisions for the destination country
By using our Services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws.
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## 12. Third-Party Links
Our website may contain links to third-party websites and services that are not operated by Gebenco. This Privacy Policy applies only to our Services. We are not responsible for the privacy practices of third-party sites.
We encourage you to review the privacy policies of any third-party websites before providing your personal information.
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## 13. Cookies Policy
**What Are Cookies?**
Cookies are small data files stored on your device that allow us to recognise you and improve your experience.
**Types of Cookies We Use:**
– **Essential Cookies:** Required for site functionality (login, security)
– **Performance Cookies:** Analyse how you use our site to improve functionality
– **Marketing Cookies:** Track your behaviour across websites to serve targeted advertising
– **Preference Cookies:** Remember your settings and preferences
**Managing Cookies:**
You can control cookies through your browser settings or by using our cookie preference tool. Disabling cookies may affect your ability to use certain features.
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## 14. Contact Information
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or would like to report a privacy concern, please contact us:
**Gebenco**
Email: [email protected]
Phone:
Mailing Address:
**Data Protection Officer (if applicable):**
We aim to resolve privacy concerns within 30 days. If you are not satisfied with our response, you may lodge a complaint with your local Data Protection Authority.
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## 15. California Privacy Notice
If you are a California resident, please review the following additional disclosures required under the California Consumer Privacy Act (CCPA):
**Personal Information Categories Collected:**
We collect the categories of personal information listed in Section 2 of this Privacy Policy, including identifiers, commercial information, internet activity, and geolocation data.
**Use of Personal Information:**
We use your information for the purposes outlined in Section 3, including fulfilling orders, marketing, and service improvement.
**Sharing of Personal Information:**
We share information with service providers, business partners, and as required by law (see Section 5).
**Your CCPA Rights:**
You have the right to know, delete, and opt out as described in Section 7(B).
**No Sale of Personal Information:**
We do not sell your personal information in the traditional sense. However, our use of cookies and tracking technologies to serve targeted advertising may constitute a “sale” under California law. You may opt out using our cookie preference tool.
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## 16. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will post the updated policy on our website and update the “Last Updated” date. Material changes will be communicated to you via email or prominent notice on our Site.
Your continued use of our Services following any changes constitutes your acceptance of the updated Privacy Policy.
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## 17. Final Note
Thank you for trusting Gebenco with your personal information. We are committed to handling your data responsibly and transparently. If you have any questions or concerns, please do not hesitate to contact us.