# Terms and Conditions
**Effective Date:** 2026-03-28
**Last Updated:** 2026-03-28
## 1. Introduction
Welcome to Gebenco (“we,” “us,” “our,” or “Gebenco”). These Terms and Conditions (“Terms”) govern your use of our website, online store, and services (the “Services”). By accessing or using Gebenco’s Services, you agree to be bound by these Terms. If you do not agree to any part of these Terms, please do not use our Services.
We reserve the right to update these Terms at any time. We will notify you of any material changes by posting the updated Terms on our website and updating the “Last Updated” date. Your continued use of the Services following any changes constitutes your acceptance of the new Terms.
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## 2. Use License
We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Services for personal, non-commercial purposes only. This license does not permit:
– The reproduction, distribution, or transmission of content from our Services without our explicit written permission
– The use of our Services for any illegal or fraudulent purpose
– The creation of derivative works based on our Services
– The access or use of our Services through automated means, bots, or scraping tools
– The interference with or disruption of our Services or servers
Any unauthorised use terminates this license and may result in legal action.
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## 3. Intellectual Property
All content on the Gebenco website and Services—including text, images, graphics, logos, product descriptions, and designs—is the exclusive property of Gebenco or our content suppliers. This content is protected by international copyright, trademark, and other intellectual property laws.
You may view and print material from our Services for personal use only. You may not republish, sell, distribute, or commercially exploit any material without our prior written permission.
Our trademarks, logos, and brand elements may not be used without our explicit consent.
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## 4. Product Information and Availability
We strive to ensure that all product descriptions, images, and pricing information on our website are accurate and up to date. However, we do not warrant that descriptions, pricing, or other content is accurate, complete, or error-free.
**Pricing and Availability:**
– Product prices are subject to change without notice
– We reserve the right to limit quantities and discontinue products at any time
– Products are subject to availability. We will attempt to fulfil all orders, but do not guarantee availability
– We reserve the right to refuse or cancel any order at our discretion
**Product Specifications:**
All product images are for illustration purposes. Actual product appearance may vary slightly due to monitor settings, lighting, or manufacturing variations.
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## 5. Orders and Payment
**Order Placement:**
By placing an order through our website, you are making an offer to purchase products on the terms and conditions outlined in these Terms and our checkout process. We have the right to accept or refuse any order, and to modify order quantities without notice.
**Payment:**
– All prices are in GBP and include VAT where applicable
– Payment must be made in full before your order is processed
– We accept payment through the methods displayed on our checkout page
– By providing payment information, you warrant that you are authorised to make the purchase and that the information is accurate
**Order Confirmation:**
An order confirmation email does not constitute our acceptance of your order. We will send you notification of order acceptance or rejection.
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## 6. Delivery and Shipping
**Shipping Policy:**
We deliver orders to addresses within the United Kingdom. Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by courier services, customs, or other external factors.
**Risk of Loss:**
Products ship at your risk. Once an order leaves our warehouse, we are not responsible for loss, theft, or damage during transit. We recommend purchasing insurance for high-value orders.
**Damaged or Lost Items:**
If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery. We will work with the courier and provide a replacement or refund as appropriate.
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## 7. Returns and Refunds
**Return Policy:**
Most items may be returned within 30 days of purchase for a full refund, provided the items are unused, in original condition, and in original packaging.
**Non-Returnable Items:**
The following items cannot be returned: custom or personalised products, items that have been used or assembled, and items outside the 30-day return window.
**Return Process:**
To initiate a return, contact our Customer Support team at [contact email]. You will receive a return shipping label. Once we receive and inspect your returned items, we will process your refund. Refunds are issued to your original payment method within 5-7 business days.
**Shipping Costs:**
Return shipping is free for eligible items. Non-eligible returns will be your responsibility.
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## 8. Warranties and Disclaimers
**Limited Warranty:**
All Gebenco products are warranted to be free from defects in materials and workmanship under normal use for a period of one year from the date of purchase. If a defect is discovered, we will, at our discretion, repair or replace the product at no cost.
**Disclaimer:**
Except as expressly stated above, Gebenco provides all products and Services “as is” without any warranties, express or implied. We disclaim all warranties, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that our Services will be uninterrupted, error-free, or free of harmful components.
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## 9. Limitation of Liability
To the fullest extent permitted by law, Gebenco shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Services or products, even if we have been advised of the possibility of such damages.
Our total liability to you for any claim arising from these Terms or your use of our Services shall not exceed the amount you paid for the product or Service that is the subject of the claim.
Some jurisdictions do not permit the exclusion of implied warranties, so portions of this disclaimer may not apply to you.
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## 10. Indemnification
You agree to indemnify, defend, and hold harmless Gebenco and our officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:
– Your violation of these Terms
– Your use of our Services or products in violation of applicable law
– Your infringement of any third-party intellectual property rights
– Your violation of a third party’s privacy or publicity rights
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## 11. User Accounts
If you create an account on our website, you agree to provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You agree to notify us immediately of any unauthorised use of your account. We are not liable for any loss resulting from unauthorised account use.
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## 12. Prohibited Conduct
You agree not to use our Services for any of the following purposes:
– Violating any applicable law or regulation
– Harassing, threatening, or intimidating others
– Posting or transmitting spam, malware, or other harmful content
– Interfering with or disrupting our Services or servers
– Engaging in any fraudulent, deceptive, or manipulative conduct
– Infringing on any intellectual property rights
– Reselling or redistributing our products without authorisation
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## 13. Third-Party Links and Content
Our website may contain links to third-party websites and services that are not operated by Gebenco. We have no control over the content, accuracy, or practices of third-party sites and are not responsible for them.
Your use of third-party websites is governed by their terms and policies, not these Terms. We encourage you to review the terms and privacy policies of any third-party sites before providing your information.
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## 14. Governing Law and Dispute Resolution
These Terms and your use of our Services are governed by the laws of England and Wales, without regard to its conflict of law principles.
**Dispute Resolution:**
Any disputes arising from these Terms or your use of our Services shall be resolved through binding arbitration administered by [Arbitration Body], except that we may pursue injunctive relief in court for violations of our intellectual property rights.
By agreeing to these Terms, you waive your right to a jury trial or class action.
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## 15. Severability
If any provision of these Terms is found to be invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid and enforceable. The remaining provisions shall continue in full force.
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## 16. Contact Information
If you have questions about these Terms, please contact us:
**Gebenco**
[Email Address]
[Physical Address]
[Phone Number]
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## 17. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Gebenco regarding your use of our Services. Any prior agreements, understandings, or negotiations are superseded by these Terms.