GebencoDelivery
The delivery choices, timings, and tracking details that help the order arrive calmly.
Delivery options
Standard delivery
Usually arrives within 7-14 business days. Ideal when you are planning ahead.
£4.95
Carbon-neutralExpress delivery
Usually arrives within 3-5 business days for moments when timing matters more closely.
£8.95
Free delivery over £60
Standard timing, with the delivery cost removed once your basket reaches the threshold.
Free
Carbon-neutralTracking included
You will receive a dispatch email with tracking details as soon as the order leaves us.
Included
Frequently asked questions
When will my order be dispatched?
Orders are normally processed within 1-2 business days, then you will receive a shipping email with tracking once the parcel leaves us.
How long does standard delivery take?
Standard delivery usually arrives within 7-14 business days, depending on the destination and the item ordered.
Is delivery carbon-neutral?
Where relevant, delivery is fulfilled through a carbon-neutral service so the journey from us to you stays more considered.
How do I track my parcel?
Once the order is dispatched, use the tracking link in your shipping email. If it has not arrived after three business days, contact us with your order number.
Do you ship internationally?
International delivery is reviewed on a case-by-case basis. Contact us before ordering and we will confirm what is possible for your destination.
What if my parcel arrives damaged?
Contact us as soon as reasonably possible with your order number and, where practical, clear photos. Prompt notice helps us investigate, but a 48-hour reporting window does not limit your statutory rights.