Returns

Your right to cancel

For most goods bought online, tell us within 14 days after delivery that you wish to cancel. If an order arrives in separate shipments, the period starts after the final shipment arrives. You then have a further 14 days to send the goods back.

You can email hello@gebenco.com, use your Gebenco account, or write to Gebenco, 4-6 Greatorex Street, London, E1 5NF, United Kingdom. Any clear statement is sufficient. You do not need to give a reason or wait for approval.

Sending goods back

We will acknowledge an online cancellation and provide the correct supplier-specific return address. Please package goods securely. Original packaging is helpful but is not required to exercise your cancellation right.

You arrange and pay the direct cost of a change-of-mind return. Gebenco covers reasonable return or collection costs for faulty, damaged, misdescribed, or incorrect goods. Where an item cannot normally be returned by post, its estimated return cost will be disclosed before purchase.

Handling and refunds

You may inspect goods as you reasonably would in a shop. We may make an appropriate deduction only where handling beyond what is reasonably necessary has reduced the goods' value.

A statutory cancellation refund includes the price paid and, where applicable, our least expensive standard delivery charge. We may withhold the refund until we receive the goods or evidence that you sent them back, whichever happens first. We aim to process refunds within 5-7 business days and no later than 14 days after that date, using your original payment method unless you expressly agree otherwise.

Faulty or incorrect goods

Contact us as soon as reasonably possible if goods are faulty, damaged, misdescribed, or incorrect. Photos can help us investigate, but a 48-hour reporting window does not limit your statutory rights. You normally have a 30-day short-term right to reject faulty goods; further repair, replacement, price-reduction, or final-refund rights may apply after that period.